FAQs
Answers to frequently asked questions.
66 articles
- Can support see my earlier conversations / my transcription history?
- My PDF uploaded but pages are blank or the text is garbled.
- My upload failed or files never appeared — what do I do?
- Why is transcription sometimes fast and sometimes slow?
- Can I cancel or stop a transcription that's running?
- Can several people edit together?
- How do I share a document with someone?
- My export failed with "some images are missing files" (error 400).
- Which export format should I use? What is the XML format?
- How do I export — a page, a document, everything?
- What do the status labels (Draft / Transcribed / Finalised) and page marks mean?
- How do I rename an image? Reorder pages? Add documents to folders?
- How do I search my documents?
- How do I view, edit, and organise my transcriptions?
- Why did my transcription work yesterday but fail today on similar pages?
- What does Interpolate do?
- Can I choose a different AI model?
- Will you transcribe my documents for me as a service?
- Do you have an API?
- Who owns my uploads and transcriptions? Is my data safe?
- Why am I told I have insufficient storage when I've barely uploaded anything?
- I paid but my credits/subscription didn't appear.
- How do I change my payment method?
- Where's my invoice or receipt? The Invoices tab is empty.
- A transcription failed or came back blank but used my credits.
- Are there discounts for students, academics, or retirees?
- How do I cancel my subscription?
- What's the cheapest way to do a one-off project?
- Can I buy credits without a subscription?
- What are the plans and prices?
- Is the interface available in other languages?
- The chat bubble is covering part of the interface.
- I accidentally deleted a page/folder — can I recover it?
- What is Leo?
- How accurate is Leo?
- Is there a tutorial or user manual?
- How do I get help? Where do I report bugs or request features?
- How do I upload documents?
- Which file formats can I upload?
- How do I transcribe — one page, and in bulk?
- I've transcribed my document — where's the transcription?
- Which languages does Leo support?
- Can Leo read Hebrew, Russian, Greek, Arabic, or other non-Latin scripts?
- Can Leo read old German hands (Kurrent), secretary hand, court hand, and other difficult scripts?
- Can I give the model custom instructions, context, or a lexicon?
- Do my corrections improve the model?
- Does Leo change spelling or "fix" my document?
- Does Leo hallucinate?
- Leo only transcribed part of my page — why?
- How do I get the best results? (Scanning and photography tips)
- Why did my transcription come out as the same word or phrase repeated over and over?
- Can Leo handle tables and structured documents?
- Can Leo transcribe mathematical notation?
- Can Leo translate my documents?
- Does Leo tell me what language my document is in?
- Can Leo read printed documents, or only handwriting?
- Why the name Leo?
- Who's behind Leo?
- How does Leo work?
- Why should I choose Leo over alternative services?
- Will Leo work for my documents?
- How much does a single credit transcribe?
- What is the difference between monthly and lifetime credits?
- What happens do my stored images if my subscription expires?
- Do you offer special rates for large projects?
- How do you store and use my data?